Nothing can be worse than releasing an application that is plagued by bugs. And if there are too many of them, these bugs can even destroy the most innovative solutions. Since bugs are a part of any software application, teams need to be very careful about how to deal with them otherwise they can cause huge losses to a business in terms of money and bad reputation as well. In addition, end-users want a bug-free application. With the fierce competition in the industry, it is not possible to leave bags unattended. Bugs can affect the bottom line of any business and damage the business reputation permanently. It may also consume a lot of time that could have been used to build new features. This is why it is important to have bug management tools.
What is a Bug Management System?
A bug management system is also known as a bug tracking system or a defect tracking system. It is an app that captures, identifies, reports, and manages data on bugs/defects/issues that appear in a software app. Typically, a bug tracking system is integrated with a test case management system that automates the process of monitoring these issues that may affect the performance of a company’s IT infrastructure.
A defect tracking system is an important part of the software development process. Developers and software testing teams use them to make their processes more effective and efficient. Most bug tracking systems are available for open-source projects, and provide users with the capability to report on a daily basis directly into the system.
Why Bug/Defect Tracking?
Let’s have a look at the key benefits of using bug tracking tools:
Quality Software Products
An issue tracking system ensures that bugs are easily detected and fixed. It helps in getting rid of issues in the software product by organizing the work of each team member, which is a crucial part, especially in huge projects.
Cost of Product Development is Reduced
A bug tracking tool ensures bugs are resolved according to their severity. The development teams work on the high-priority issues first. When these issues are resolved in the earlier stages of the development cycle, projects can be achieved successfully in the speculated time. With the help of a bug tracking system, they can be identified and resolved earlier. The software app also functions as expected, thus, developers and QA engineers can look past occurrences to avoid unnecessary delays.
Attain Customer Satisfaction
Another benefit of bug management tools is that the end-users get the software apps that perform better and have quick updates and bug fixes. They can use the applications to early report bugs and provide the required information to the developers and they do not require any training to use these tools.
The QA teams, developers, and managers can provide feedback, suggestions, and clarification/comments on the reported issues to enhance the services they provide. When end-users are involved in the testing phase, they may be pleased with the final product and recommend it to others.