Honest advice is a rare thing to look for. Fortunately, you have alighted at just the right place, and soon enough, you’d be delighted as well.
Without having a prerequisite understanding of VoIP, it is quite a daunting task to go for one. Everyone who’s working with significant expertise in the VoIP system was once oblivious of the VoIP working.
Let’s go down the lane and see what this all scrutiny is about.
‘Voice Over Internet Protocol’ – more commonly referred to as VoIP is a telephony system making use of small digital packets to send and receive information in the split of a second. It is one of the fastest as well as the least expensive means of communication for all the big and small businesses not only in the UK but in the whole wide world.
Have you ever come across the term Hosted VoIP?
Hosted VoIP is just like any regular VoIP system except that framework is not located within the premises. The whole infrastructure is built in the cloud, and the VoIP specialist administers and maintains all the data. One advantage of Cloud-based VoIP is that it secures your data in difficult times of disasters or climatic conditions.
Due to the unlimited storage access, all this data remains safe and accessible in times of emergency or need.
The wonders of the VoIP Phone system never cease to end!
VoIP allows Domestic and International calling at the lowest possible rates without any hidden or extra charges. All the charges are clear and transparent. Besides, the infrastructure cost is reduced to a flat zero as you do not need any individual wires or lines to connect the system. It is all a cloud-based system.
Managing the office infrastructure is not an easy task. The phone lines act as a cherry on the top of it. But if you switch to VoIP services, you would not need any of it. All you will need is an internet connection that your business already has! A laptop or PC is available on every desk, so it rules out the hassle of wires and desk phones.
No one wants to work in a stressful environment, so flexibility is the main priority for any business or company. It ensures that there is no limit in front of you, and you can accomplish by thinking out of the box. Because it’s always out of the box thinking that gets you somewhere, your competitors can not reach! Therefore, Hosted VoIP offers you the flexibility to work even beyond the confines of time and space.
Scalability is the number of calls that you can take at one time. With an ordinary phone, you could make at max two phone calls by putting one on hold and choosing the other. VoIP provides you scalability to the extent that you can make thousands of calls simultaneously through SIP Trunking and PBX.
The scalability depends on your internet connection, but usually, an ordinary internet that you have at your business would be enough. The VoIP specialist also guides you individually according to your personalized plan.
IP telephony also ensures the accessibility, be it remote or on-premises. All the call records are available and can be tracked at anytime and anywhere. It provides remote access even if you are away from the office, making sure that you do not miss any critical communication or meeting.
Exceptional Call Quality
What concerns most of the people when they plan to switch to VoIP is the call quality. There is no bragging about it but the call quality is indeed exceptional with the crystal-clear voice and no distortion or delay.
Let’s come to the technical VoIP terms that would not be so hard to understand after this!
SIP Trunking and PBX are the pivots of any successful VoIP service. SIP stands for ‘Session Initiation protocol.’ SIP trunking is responsible for the routing of the call, their initiation, propagation, and termination. It converges all lines to one point, called the PBX or ‘Private Branch Exchange.’ The trunk implies the fact that it gathers all calls to one end. PBX is an exchange that diverts different calls to different persons as and when required. Thus, guaranteeing zero call losing!
Owing to the PBX and SIP Trunking, VoIP services are offering you the following features.
- Call Waiting
- Call Forwarding
- Call on Hold
- IVR or Virtual Receptionist
- Call Recording
- Call History
- Caller ID
Moreover, it Integrates with Customer Relationship Management Tools. CRM Integration is an approach that every business employ to provide its employees and customers with the ease of accessibility. Many VoIP providers like Xinix, RingCentral, and Vonage have integrations with more than 80 such tools.